Please always include a reachable phone number enter
Should I help the driver unload the products?
- Delivery is by freight transport and in addition, you are expected to assist in unloading.
- We drive to the delivery address and there is a cooperation duty from the customer to cooperate in unloading.
- Without your help, the driver cannot unload the (usually very bulky) goods.
Reasons why delivery by freight transport cannot take place
- The delivery address is on a street or inaccessible to freight transport
- The delivery address is on a street or is accessible only by a street whose passability is prohibited for vehicles with a permissible total weight of 40 tons
- The delivery address is located in a street or accessible only by a street narrower than 3.25 meters or limited to a passage width of less than 3.25 meters at a point to be passed during delivery due to obstacles such as parked vehicles or a construction site.
If any of the mentioned particulars apply to the desired delivery address or if you are in doubt about this, please contact our customer service by phone or email before placing an order to clarify whether delivery can be made and at which location.
Do I have to be present at the delivery?
- Someone authorized by you must be present.
- On the one hand, to confirm the delivery of the goods in writing.
- On the other hand, unloading the goods requires your assistance in such a way that the forwarder's employee is supported by physical assistance in unloading the goods from the truck to the curb.
- At best, the recipient (customer or authorized representative) is expected, physically able, to lift a weight of up to 30 kilograms.
Can I request a more specific time of receipt?
- No specific desired delivery time can be agreed upon.
- A schedule will be shared with you with time windows of one part of the day.
- You will receive notification via email no later than 1 day before delivery.
- S&V delivers Monday through Saturday between 7 a.m. and 6 p.m.
Can I also return products?
- We offer a return of your goods at the fixed shipping cost
- Goods must be returned in perfect condition to receive full financial value.
- The return period is 14 days from the date of delivery.
- Customized materials are excluded from the return process and cannot be returned.
Do you have any further questions?
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